Account Director

Who You Are

As Director, Client Experience, you lead a portfolio of healthcare client partnerships and the Client Experience teams supporting them. You’ll guide integrated marketing plans, campaigns, and projects across multiple workstreams and lines of business, connecting client priorities with the expertise of our media, strategy, creative, content, digital, and analytics teams.

You understand what matters to healthcare leaders and translate their priorities into recommendations that move their business forward. You build lasting relationships with senior stakeholders, help teams navigate complex engagements, and ensure our work delivers on its promises.

Must be available and willing to travel for key meetings and in-person collaboration as needed.

What You’ll Do

• Lead a portfolio of client accounts of varying size and complexity, with accountability for client satisfaction, retention, growth, financial performance, and team development.
• Own client relationships and day-to-day communications, building trust with senior leaders and translating their business priorities into account strategies, integrated marketing plans, and actionable recommendations.
• Partner with cross-functional leaders to develop, present, and execute campaigns, media plans, creative production, SEO, website and content deve