SME Account Manager
👋 Hey, we’re Up! We design digital-first employee benefits that bring simplicity and fun to the modern workplace. Backed by the global Up Group and a proud 96% Great Place to Work score, we’re on a mission to keep teams happy, healthy, and engaged.
The catch? We do it the maverick way — we never settle.
SME Account Manager
The mission
As an SME Account Manager, you will play a key role in supporting and growing client relationships, helping ensure a high standard of service while contributing to the continued development of existing accounts through upselling and cross-selling opportunities. This role suits someone who enjoys working closely with customers, building trust over time, and collaborating across teams to deliver a strong client experience.
What you’ll be Up to
- Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
- Identify upselling and cross-selling opportunities within your existing portfolio.
- Manage customer requests, including tickets and the correction of errors in orders and payments resulting from technical issues.
- Handle the day-to-day management of customer accounts as delegated by the Manager, with a strong focus on client satisfaction.
- Work collaboratively
