Account Manager
Account Manager
Hybrid (minimum of 2-3 days a week from the office)
About the role
As an Account Manager within the Customer Success department, you will own the commercial relationship with a large portfolio of around 700 Cookiebot by Usercentrics customers. Your primary goal is retention: using data to spot customers at risk of churning or downsizing, and reaching out proactively to keep them on board.
This is a purely commercial role. You will not be the first point of contact for technical or general support questions. Customers with those needs will be directed to the right support channels, so you can stay focused on commercial conversations that protect revenue.
Role description
You manage a high-volume portfolio of Cookiebot accounts, using tools and data to detect churn signals early and act on them. You run proactive outreach and save conversations, and you own the renewal process for annual customers, to maximize gross revenue retention and customer lifetime value.
Requirements
Key responsibilities
Revenue retention (core focus)
- Monitor account activity and data across your portfolio to identify churn and downsell risks, such as domain usage changes, downgrades, and domain deletions
- Proactively contact at-risk customers to understand their situation and prevent cancellat
