Customer Success Manager

Location

Hybrid - Midtown West, New York (minimum of 2-3 days a week from the office)
(The office is less than a 10-minute walk from Port Authority and under 5 minutes from Penn Station and Herald Square.)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

Usercentrics is seeking a Customer Success Manager (CSM) for Enterprise Accounts, you will manage a high-value portfolio of strategic customers across the US and Americas using the Usercentrics product suite. You will ensure customer satisfaction, identify growth opportunities, and drive long-term success. You will act as a trusted advisor, guiding customers through best practices, coordinating across internal teams, and developing customized success plans to maximize their ROI. Your main focus is driving growth and the customer jo