Technical Support Specialist
Technical Support Specialist (m/f/d)
Location: Prague, Czechia (Hybrid - 2/3 days per week at the office)
SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.
We’re looking for a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you’ll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you’re passionate about helping businesses solve technical challenges and thrive in a customer-facing role, we want to hear from you!
Your Tasks
- Proactively engage with customers to understand and resolve their challenges, ensuring a positive and efficient support experience
- Communicating with our customers through our ticket system to qua
