Product Operations Specialist

"Onsite Dallas strongly preferred, will consider remote"

Position Summary

The Product Operations Specialist supports the administration and delivery of live continuing professional education (CPE) webinars and virtual learning events. This role combines technical production, event administration, and customer support to help ensure each event is prepared, delivered, and

completed accurately and professionally. Following training, the Product Operations Specialist independently manages assigned events through the production lifecycle, including event preparation,

live delivery, technical support, quality monitoring, and post-event administration. Success in this role requires strong attention to detail, technical aptitude, organization, reliability, and the ability to remain calm and responsive in a fast-paced production environment.

Essential Duties and Responsibilities

• Prepare, administer, and deliver assigned webinars and virtual learning events in accordance with established procedures and production standards.

• Complete event setup, pre-production testing, and readiness checks to minimize technical and operational issues.

• Monitor live events and identify, troubleshoot, or appropriately escalate technical and production issues.

• Provide timely technical support to presenters, learners, and other event participants.

• Respond to custom