Client Success & Expansion Manager - Account Growth (Remote)
About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results.
About the Role
We are seeking a results-driven Client Success & Expansion Manager to lead our Account Management team, protect existing client revenue, and drive account growth across our active client base. Reporting directly to the Chief Operating Officer, this is a 100% remote, full-time position for experienced client success and account management leaders in Latin America.
In this role, you will lead a team of Account Managers dedicated to maintaining low churn rates (lost MRR), resolving high-level client escalations, and identifying account expansion opportunities through additional full-time placements. If you excel at retention strategies, process governance, and coaching team members to close upsells through consultative client management, this opportunity offers high operational impact and career growth.
Key Responsibilities
- Team Leadership & Accountability: Set retention and expansion targets, conduct weekly performance reviews, provide client-call coaching, and hire, onboard, and scale Account Managers.
