Remote Account Manager & Customer Success | LATAM

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re certified as a Great Place to Work for the 2025–2026 period, proof that great work starts with great people.

About the Role

Are you passionate about building strong client relationships, solving problems, and turning customer success into sustainable business growth?

Valatam is looking for an Account Manager to build strong client relationships, ensuring customer satisfaction, and driving business growth by effectively managing client accounts, identifying upselling opportunities, and maintaining accurate records of team member placements. 

Key Responsibilities

• Manage assigned client accounts to strengthen relationships, satisfaction, engagement, and long-term retention.
• Conduct consistent client follow-ups to assess productivity, identify risks, resolve concerns, and reinforce Valatam’s value.
• Identify and close upselling opportunities to expand existing accounts and achieve monthly placement targets.
• Coordinate new placements to ensure team-member interest, availability, suitability, and client readiness.
• Maintain accurate placement, account, pipeline, and client-interaction records across internal systems.
• Serve as the main point of contact for client complaints and coordinate timely solutions with internal teams.
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