Remote HR Manager - VA Retention, Performance & Culture
About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026), proof that an exceptional employee experience leads to outstanding client results.
About the Role
As Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives.
This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.
Key Responsibilities
- Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs
- Analyze resignations, client-requested replacements, and turnover causes to identify improvement opportunities
- Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns
- Lead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIs
- Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow
