Customer Success Manager

Validio is the agentic data management platform that automates data quality, lineage, and cataloging — so enterprises can finally trust the data behind their analytics, AI, and reporting. As a Customer Success Manager, you own what comes after the signature — the part where that trust is actually earned.

You'll own a portfolio of global enterprise customers from onboarding to renewal: getting them live, uncovering the next use case, and turning early adopters into the references that grow with us. As an early member of the team, you'll build the playbook while you're running it.

What you'll do

• Own post-sale relationships end to end across a portfolio of leading global enterprises

• Lead onboarding and implementation, and get customers to value from day one

• Drive adoption through proactive check-ins, enablement sessions, and hands-on problem solving

• Act as a strategic advisor — learn each customer's environment deeply and uncover the next use case

• Partner with Sales on renewals and expansion, backed by real understanding of where the value sits

• Be the voice of the customer to Product and Engineering, an