Technical Support and Implementation Specialist - Spanish Speaker

Protecmedia is a media technology company with more than 45 years' experience, providing the software behind more than 200,000 newspapers published every year for over 500 publishers in more than 30 countries, including ABC, Clarín, El Mundo and Marca. Its Milenium DXP platform brings together content management, advertising, subscriptions and circulation in one multi-channel publishing ecosystem, supported by tools such as AIDA for AI-assisted print design and MAS for audience analytics. With 16 years' experience applying AI to media production, Protecmedia positions itself as a long-term technology partner, helping publishers increase productivity, reduce cost and grow revenue as the industry evolves.

The Role

We are looking for a service-oriented professional with a strong technological mindset and excellent communication skills to join its Operations team in Baltimore, Maryland.

The position will support clients across the United States, Europe, and Latin America and offers significant opportunities for professional development. The successful candidate will provide technical and functional support to international clients in English and Spanish, perform initial troubleshooting, escalate issues when necessary, and follow cases through to resolution.

The role also involves collaborating with technical, development, and product teams to resolve complex issues and deliver practical solutions to client needs. In addition, t