Technical Support Representative
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Technical Support Representative, you will help veterinary practices keep their imaging workflows running smoothly. You will troubleshoot Keystone PACS installations, integrations, and connectivity issues, and deliver the fast, friendly support our clients count on, including for urgent situations where patient care depends on it.
What You'll Do
- Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
- Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
- Support installations, upgrades, and integrations with imaging modalities and practice management systems
- Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
- Manage user accounts, permissions, and acce
