Warranty Representative

At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a skilled Warranty Representative within the New Homes Division!

As the Warranty Representative, you will develop and grow to own the homeowner experience across communities by guiding homeowners from pre- and post- home reveal and warranty period.  You will have the opportunity to lead proactive service delivery, drive issue resolution with urgency and empathy, and build homeowner confidence through clarity, consistency, and care.

Responsibilities: 

• Deliver consistent, high-quality, and world-class service across new residential communities
• Serve as the primary point of contact for homeowner service needs and escalations
• Evaluate requests, determine coverage eligibility, and identify root causes
• Coordinate and supervise trade partners ensuring resolution of all work
• Maintain accurate, real-time documentation of all service activity in HubSpot
• and mobile platforms
• Attend and conduct homeowner evaluations and Reveals<