About the Role

vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Senior Systems Engineer / Solutions Architect is the most senior technical resource on the delivery team — the Tier 3 escalation point for the service desk, the designer of the Microsoft-centric, security-hardened environments our clients run on, and a builder of the automation and AI tooling that keeps the team efficient as we scale. This role blends deep hands-on engineering with client-facing solution design.

Key Responsibilities

Escalation & Technical Leadership

• Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security.

• Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability.

• Own root-cause analysis for recurring or high-impact incidents.

Solution Design & Architecture

• Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint ma