Customer Success Manager

Vantage is growing its Account Support team, and we need someone to help retail clients get live on our platform and then serve as their day-to-day support and enablement partner. You will own client inquiries and tickets, keep clients informed with regular campaign reporting, and help their teams learn the platform and its new features.

You will work closely with our Account Management, Ad Ops, Project Management, Product and Engineering teams so clients get fast, clear answers and every issue reaches the right owner.

This role suits someone who likes being the person clients turn to when something needs solving, is comfortable with campaign data, and enjoys keeping a lot of moving pieces organized.

Must be available to be on site at our clients offices in the Greater Toronto area up to 3 days a week.

Key Responsibilities

• Own hands-on-keyboard platform inquiries within the established SLA.

• Report on ticket volume, resolution and status, both internally and to clients

• Analyze ticket trends to find root causes and drive changes that reduce ticket volume

• Send incident reports to clients for