AI, HPC & GPU Infrastructure Support Engineer
About Us
Vast.ai's cloud powers AI projects and businesses all over the world. We are democratizing and decentralizing AI computing — reshaping our future for the benefit of humanity. Our mission is to organize, optimize, and orient the world's computation.
We value elegance, ownership, integrity, and continuous learning. You'll have the opportunity to dive into state-of-the-art AI systems while collaborating with a globally distributed team.
About the Role
This role focuses on troubleshooting complex Linux and GPU infrastructure issues across NVIDIA drivers, CUDA, GPU workloads, Ubuntu, Docker, KVM based virtual machines, networking, hardware, BIOS, and firmware. You’ll investigate failures, reproduce issues, identify root causes, and propose practical solutions across the full infrastructure stack.
You’ll also serve as the engineering resource our L1 support team relies on when tickets go beyond frontline triage. You’ll own complex escalations end-to-end, gather technical evidence, coordinate with the appropriate teams, and communicate findings clearly to clients, infrastructure suppliers, and internal teams.
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