Complaints Handler

Your role at Veezu:

As a Passenger Experience Executive, you will drive the resolution of complaints and uphold the Company brand by providing exceptional customer service. You will ensure that all complaints are acknowledged in a timely manner, keeping customers informed throughout the resolution process.

Please note: this is a part-time position at 16 hours per week. We are trying to fill gaps Mon 09:00–15:00 / Wed & Fri 09:00–14:00.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

• Deliver a high level of customer service, including the careful management of service user expectations.

• Ensure all complaints are acknowledged and resolved efficiently and in a timely manner.

• Ensure service users are kept informed throughout the complaints process, as necessary.