Passenger Experience Manager

Your role at Veezu:

Reporting directly to the Director of Operational Compliance and Complaints, you will be responsible for overseeing the end-to-end complaints process, ensuring passengers receive fair, timely and professional resolutions while driving continuous improvements across the business. You will lead the Passenger Experience team responsible for investigating passenger concerns, managing escalated complaints, identifying trends and working with operational teams to improve the overall passenger journey.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

Key Responsibilities:

Passenger Experience & Complaints

• Lead and manage the Passenger Experience Team.

• Oversee the end-to-end complaints process across all regions.

• Investigate high-risk, complex or sensitive pas