Software Support Analyst
Reporting To
Head of Service Desk
Location & Working Pattern
Sheffield Office
Hybrid, minimum of two days per week in the office
Hours
37.5 hours per week, core hours 9:30am – 4:00pm Monday to Friday
About Us
Velociti Solutions provides innovative digital transformation solutions and specialist consultancy. With deep sector knowledge gained over 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide.
Our software spans planning and scheduling, control room and incident management, safety and compliance, customer information and commercial analytics for bus and rail operators, haulage and transport authorities, along with Asset Management.
Role Purpose
This role provides the frontline of our customer support operation. You will provide first and second line customer support, serving as the initial point of contact for customer enquiries via phone, email, and self-service channels.
Your role is to listen carefully to customer needs, provide product and service expertise, resolve issues efficiently, and escalate appropriately when needed. You will maintain the highest standards of customer service through clear communication, thorough troubleshooting and a commitment to customer satisfaction.
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