Customer Success Manager

Overview 

The Customer Success Manager is the most critical role in ensuring that Velsera’s most strategically important Customer’s achieve their expected outcomes with Velsera-based solutions. They are responsible for a range of strategic accounts, working as a core member of the clinical business unit, and taking responsibility for all aspects of identifying and addressing needs for customers to be successful.  

Key Responsibilities 

Strategic Advisory: 

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of Velsera solution and services  

• Work with customers to build Customer Success Plans, establishing critical outcomes, and key performance indicators then apply a deep understanding of Customer Health to maximize their achievement  

Solution Expertise: 

• Assist customers by introducing them to the most appropriate best practices and other enablers for success at each stage of the Velsera Customer Journey  

• Identify the need for and create playbooks, solutions, best practices and other shared assets, to improve customer effectiveness and efficiency  

• Provide insights to customers with respect to the availabi