Senior IT Analyst

About Velsera

Medicine moves too slow. At Velsera, we are changing that.

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.

Velsera provides software and professional services for:

• AI-powered multimodal data harmonization and analytics for drug discovery and development
• IVD development, validation, and regulatory approval
• Clinical NGS interpretation, reporting, and adoption

With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries!

What will you do?

The IT Senior Analyst will be responsible for providing technical support to end-users and resolving complex 
technical issues remotely and in-person. This role will diagnose and troubleshoot software and hardware problems 
before they become widespread and escalate issues to the Senior Manager, IT Help Desk. The IT Senior Analyst will manage and maintaining IT systems, including user accounts, backups, and security protocols. Additionally, they will lead projects such as developing and implementing IT policies and procedures, training for end-users, and improving the IT Security controls. This role will assist in end-user management including; onboarding, active employment, and offboarding. 

• Provi