Director, Customer Success

About veritree

veritree is an award-winning climate tech company based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground up — elevating the credibility of global restoration projects and unlocking investment in nature. We’re on our way to embedding nature into 100,000 businesses and planting one billion verified trees by 2030.

We’re evolving from a founder-led sales function into a durable revenue organization. Customer Success has grown from three to seven people in the past year, and it now owns one of the company’s most important mandates: proving that we retain and expand the customers we’ve worked so hard to win.

The role

The Director, Customer Success leads veritree’s post-sale relationship with every customer — from go-live through renewal and expansion. You own veritree’s core retention-and-growth mandate: retaining and expanding our existing customer base (targeting >100% net revenue retention, or NRR, each half) while building the team, playbooks, systems, and account strategy that make that performance repeatable at scale.

You lead a team of 6 Senior Customer Success Managers and Customer Success Managers, carry the full retention, upsell, cross-sell, and transactional re-sign number for the business, and stay close enough to our largest enterprise partners to step in and run calls when needed. You sit at the centre of the company — working across Sales, Ma