Posted 2h ago•AZ_Phoenix_Office
Citizen Services Supervisor
MiddleOn-site (AZ_Phoenix_Office)Salary undisclosed
Job Description
- Conduct one-on-one and team meetings to address concerns, provide updates, review performance, and establish goals.
- Perform quality audits and generate reports to monitor team performance and identify areas for improvement.
- Develop and deliver training for new hires and provide ongoing training and support for existing team members.
- Handle escalated customer issues and provide solutions to complex problems.
- Monitor metrics and service level agreements (SLAs) to ensure targets are met.
- Facilitate all communication between customers, team members, and other departments to ensure alignment and transparency.
- Identify and implement solutions for any customer-related issues or complaints, collaborating with team and/or other teams as required.
- Ensure alignme
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