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Posted 1w ago•Wahpeton, North Dakota, United States
VoIP Telecom Project Technician/Tier 2 IT Support
MiddleOn-site (Wahpeton)Salary undisclosed
Required Skills
Azure
Job Description
- About the Role
Digital Guru is looking for a VOIP/Telecom Project Technician to join our Fergus Falls team. This role is built for someone who loves the technical side of telecom deploying and managing VOIP systems, running client cutover projects, and troubleshooting the infrastructure that keeps businesses connected while also staying sharp on the fundamentals of hands-on IT support.
This is a hybrid role: roughly 70% VOIP/telecom project management and technical work, and 30% Tier 2 IT support. You'll spend most of your time owning telecom projects end-to-end, with the remainder split between hardware, software, and network troubleshooting for our clients. We're a 100% Microsoft shop, so you'll be working across Microsoft 365, Azure, and Windows Server environments every day.
What You'll Do
Telecom & VOIP Project Work (70%) - Lead and support VOIP deployment and migration projects from planning through go-live, including site cutovers and client onboarding
- Configure, maintain, and troubleshoot VOIP platforms, SIP trunking, and PBX systems
- Coordinate with carriers, vendors, and internal teams to keep telecom projects on schedule and within scope
- Design and document telecom infrastructure and call-flow solutions tailored to client needs
- Serve as the go-to technical resource for VOIP and telecom issues across our client base
- Manage project timelines, c
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