Administrative Specialist

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Administrative Specialist at Via, you will serve as the central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. This role delivers high-quality customer assistance, manages real-time dispatch and trip scheduling, processes rider eligibility applications, and maintains accurate administrative, fare, and operational records. 

This role will be in-person 5 days a week

What You’ll Do:

• Customer Care and Administration: 
• Serve as the primary, welcoming point of contact for walk-in visitors and callers, assisting with route and schedule planning, issuing employee/passenger ID badges, selling passes, and managing daily cash register transactions, reconcilia