Customer Service Representative
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Customer Service Representative, TCRTA at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.
What You’ll Do:
- Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
- Schedule and book rides for passengers, delivering smooth and efficient customer experience
- Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
