Director of Strategy & Operations
Via is hiring a Director of Strategy & Operations to lead part of our West Coast portfolio. This is a significant regional P&L leadership role: you will start out by directly managing markets and a team of Field Operations Managers, then quickly grow to manage a team of General Managers and Operations Managers. You will be responsible for setting and executing regional operating strategy, and ensuring safe, reliable, high-quality service across a large, fast-growing, and increasingly complex book of business.
The West region is in high-growth mode—launching new markets, expanding existing contracts, and standing up new service types. We need a seasoned operator who can lead through scale and ambiguity, develop strong frontline leaders, and partner effectively with transit agency stakeholders, commercial teams, and Via central functions.
What You’ll Do:
Regional leadership & people management
- Lead, coach, and develop a team set clear expectations, cadence, and accountability
- Run a consistent regional operating rhythm
- Build leadership depth: hire, promote, and performance-manage regional talent;
- Foster a culture of safety, compliance, operational excellence, and partner trust across the region
