Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. Your focus will be specifically on our Westlink service, where you will drive continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.

This is an in-person position with the expectation that you will be onsite 4-5 days per week.

About the Role:

• Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
• Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.
• Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly dia