Quality and Safety Manager
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 4-5 days per week**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
