Safety Supervisor

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Safety Supervisor, you will oversee service operations for Montgomery's Public Transit. You will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of Montgomery, Alabama. While standard schedules are provided, this role does require flexibility and your fixed schedule could include evenings, weekends, and on occasion extended hours as business needs arise.

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.&l