Customer Service Representative
Position Description: Customer Service Representative
Location: Baldwin City, KS
Department: Customer Service
Reports to: Sr Manager - Customer Service
About McFarlane Aviation
McFarlane Aviation, a Victor Sierra Aviation company, is a leading manufacturer and supplier serving the general aviation industry. From FAA-PMA replacement parts and aircraft accessories to manufacturing, distribution, and repair services, we are committed to delivering quality products, outstanding customer service, and innovative solutions that keep our customers flying.
Position Summary
Our team is seeking an enthusiastic and customer-focused Customer Support Representative who enjoys building strong relationships and serving as a trusted point of contact for our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and takes pride in understanding customer needs, managing orders, and providing timely support from start to finish.
We are looking for someone who is quick-thinking, detail-oriented, technologically proficient, and proactive in supporting our customers while ensuring a seamless experience.
What You’ll Do
- Build and maintain strong working relationships with customers
- Serve as a primary point of
