VP, Customer Success

Less complexity. More dentistry. More impact.

Role Overview

The Vice President of Customer Success owns Videa’s post-sale onboarding and expansion engine. This person is responsible for managing the rollout, customer health, and strategic growth of DSO accounts, including the operating model, team, and cross-functional processes that connect Sales, Clinical Success, Product, and Partnerships across the customer lifecycle.

As a key leader within Videa’s GTM organization, this role partners closely with leadership to shape long-term customer value creation, GTM strategy, and product direction. This function has become a key differentiator for Videa, enabling Enterprise and Mid-Market customers to realize measurable clinical and financial value while expanding adoption of the company’s AI platform.

Key Responsibilities

Strategic Account Leadership

Oversee executive relationships and commercial outcomes for all of Videa’s customers. Set and execute account strategies for DSO partners, steering and adapting Videa’s internal operating model to best serve customers

• Improve and manage complex installation processes, maintaining set timelines, and ens