Operations Analyst

VIGILINT is a premier provider of international health protection, providing advisory, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The nature of our work requires top performance and the utmost discretion.

Details: 12-hour shift, rotating 5-4-5 schedule.

Primary Responsibilities:

Management of VIGILINT’s mission-critical telemedicine operations during assigned shifts, including:

• Compliance and competence in established processes and procedures.
• Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
• Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports.
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient.
• Maintain patients’ electronic health records by creating appointments and appropriate documentation within.

Management of VIGILINT’s International Health Protection program during assigned shifts, including:

• Providing real-time crisis support for travelers, incl