User Operations Specialist
About Viktor
Viktor is the AI employee that lives in Slack and Microsoft Teams, connects to thousands of tools, and does the work: reports, dashboards, code, campaigns. Our mission is to give every company an AI employee.
The team is small. The scope is not.
The Short Version
You're the person who answers when a customer's AI employee misbehaves. Fast, in writing, with a real diagnosis. Support at Viktor is the sensor network of the company. You fix the customer's problem, then you map the pattern behind it and hand product a trend they can act on.
This is an on-site role, five days a week in our Warsaw office. You report to our Chief Revenue Officer.
What's Actually Going On Here
Viktor is growing faster than our support capacity, and our recent Microsoft Teams launch is adding load. We need people who can hold quality while volume climbs: reproduce issues, read logs, write bug reports engineers act on the same day, and tell trends apart from noise. The tooling is scrappy and the problems are novel; an AI employee "getting something wrong" takes real curiosity to diagnose.
