SAP Business Analyst

Key responsibilities include, but are not limited to:

• Lead and oversee multiple SAP, SAP Business One, and non-SAP projects simultaneously as the SAP SD Order-to-Cash subject matter expert for change requests, enhancements, and related initiatives.

• Support global users across SAP and non-SAP applications through the centralized KACE/Freshservice

ticketing system, coordinating with consultants and business users to ensure timely resolution within SLAs.

• Gather stakeholder requirements and translate them into solutions by defining project scope, timelines, resource estimates, deliverables, and milestones using project management best practices.

• Identify business requirements, document current processes and interfaces, assess gaps, design future-state processes with business teams, and recommend improvements.

• Drive process implementation through testing and training, while identifying and managing project dependencies and the critical path.

• Collaborate with SAP and non-SAP technical teams to ensure configurations and developments are delivered on time and meet quality standards.

• Develop test scripts and scenarios, perform unit testing based on business process knowledge, and act as the liaison between development teams and business users across IT projects.

• Prepare and deliver project status reports, documentation, and presentations.

• Support RFP preparation and vendor evaluation and selection for va