Administrator

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job Responsibilities

Customer Communication & Scheduling

• Answer inbound calls and provide clear information on available service options and client bookings
• Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
• Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
• Respond to customer enquiries via phone and email in a timely and professional manner

Data & System Management

• Accurately enter and update client details and appointment information across Jobber and Cliniko
• Send treatment notes to appropriate external partners after completed treatments
• Ensure all task workflows, records, and service files are comp