Customer Service Officer
Our client is a well-established, family-owned Australian business specialising in caravan and RV accessories. Operating across online retail, showroom, and wholesale channels, they provide quality outdoor touring gear and specialist advice to travellers across Australia. They pride themselves on a collaborative, family-first workplace culture and a commitment to providing dependable, customer-focused service.
They are now seeking to hire a Customer Service Officer to act as the primary frontline contact for customer enquiries and service coordination. In this role, you will deliver responsive, high-quality assistance across multiple channels, manage workshop bookings, and ensure seamless communication across operations, workshop, and sales teams.
Job Responsibilities
Customer Communication & Enquiries
- Answer and manage inbound phone calls, assisting customers with product enquiries, orders, and general support
- Monitor and respond to incoming emails received through the shared inbox within agreed timeframes
- Assess and triage customer enquiries, directing complex requests to the appropriate team members
- Resolve customer questions and issues independently wherever possible
- Maintain clear, positive, and professional communication across phone, email, live chat, and video channels
Workshop Coordination & Scheduling
- Coordinate workshop bookings
