Customer Support Specialist
Our client is a premier Australian importer and distributor of high-quality nursery and baby products. They deliver premium prams, travel systems, and accessories to consumers and retail partners across Australia via their e-commerce store, independent stockists, and industry expos. As a fast-moving, family-owned business, they are dedicated to operational excellence, clear communication, and outstanding customer care.
They are now seeking to hire a Customer Support Specialist to deliver responsive, end-to-end support for consumers and retail partners across multiple communication channels. This role plays a vital part in driving high customer satisfaction, resolving order and warranty enquiries efficiently, and ensuring seamless operations between internal teams, warehouses, and stockists.
Job Responsibilities
Customer Support & Enquiries
- Provide warm, responsive customer and retailer support across phone, email, live chat, and messaging channels
- Answer product, order, delivery, warranty, and troubleshooting enquiries with accuracy and care
- Handle complex or sensitive customer situations with patience, discretion, and empathy
- Request customer feedback and reviews at appropriate touchpoints to support service excellence
Order & Inventory Operations
- Track customer orders and backorders proactively to provide
