Outbound Sales & Customer Service

Our client is a leading provider in the manufacturing and commercial supply industry, known for delivering high-quality water filtration products and innovative solutions. They focus on maintaining operational excellence, robust data integrity, and high standards of service across their expansive business network.

They are now seeking to hire an Outbound Sales and Customer Service to deliver exceptional customer experiences while driving sales growth and customer retention. This role serves as the primary contact point for managing customer enquiries, conducting proactive outbound sales calls, and accurately processing orders.

Job Responsibilities

Sales and Customer Experience

• Achieve individual and team sales targets through proactive selling and cross-selling activities
• Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
• Deliver exceptional customer service across phone, email, and online channels
• Build strong customer relationships to maintain high levels of customer satisfaction and retention

Order Processing and Administration

• Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
• Check delivery schedules and ensure orders are processed for correct delivery dates
• Monitor order progress, manage backorders, and proactively communicate up