Agency Operations Director | Project & Client Delivery (UK hours)

About the Role

Our client in the UK is looking for an Operations Director with a strong marketing background, ideally gained within an agency, for whom project management is the core of the role. Day to day, you'll own end-to-end delivery of client projects and act as the senior link between our clients and the specialists delivering their work. Alongside this, you'll take on the wider running of the agency's operations, working closely with the Managing Director and stepping in to run the business in their absence.

Key Responsibilities

• Own end-to-end delivery of client projects, from onboarding and planning through to completion, keeping timelines, budgets and scope on track — the largest part of this role.
• Act as the main point of contact for clients, leading regular status calls and reporting on progress, performance and next steps.
• Manage and coordinate the day-to-day work of the SEO Specialist, Ads Specialist, Website Designer & Developer and Graphic Designer, balancing workloads and resourcing across projects.
• Translate client briefs and objectives into clear tasks, priorities and deadlines for the delivery team.
• Quality-check all client deliverables against the companys standards and agreed processes before sign-off.
• Proactively flag risks, delays or scope changes to clients and internal stakeholders, and manage them through to resolution.
• Maintain ac