Client Account Manager, Programmatic Media

Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time

Requirements

Key Responsibilities

• Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
• Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
• Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
• Translate technical campaign and data explanations into clear, concise, client-ready communication.
• Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
• Walk clients through reporting and dashboard outputs and identify potential issues.
• Escalate delivery, relationship, and scope risks proactively.
• Maintain accurate account documentation and ensure commitments are recorded and followed through.

Must-Have Requirements

• 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
• Ideally 4–6+ years of experience for independent client ownership.
• Exceptional written and spoken English.
• Proven ability to lead agency o