Customer Support - UK
Description
Our client is looking for a highly professional, articulate and customer-focused Customer Support / Client Experience Specialist to support customers across multiple communication channels.
This is a hands-on customer-facing role focused on delivering a consistently high-quality client experience. You will engage directly with customers across Zendesk, WhatsApp, SMS, email, social media and virtual support calls, helping resolve queries, manage concerns and ensure customers receive clear and timely assistance.
Previous customer service experience is not essential. The client is specifically open to candidates with a strong academic background who demonstrate excellent communication skills, professionalism, problem-solving ability and the capacity to learn quickly.
A completed university degree is an essential requirement for this position.
Requirements
Key Responsibilities
- Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls.
- Respond to customer enquiries promptly, professionally and accurately.
- Assist customers with questions, concerns and general product or service-related support.
- Take ownership of customer queries and follow them through to resolution.
- Handle complaints calmly and professionally while maintaining a positive custome
