Maintenance Coordinator | US hours

In this role, you will work alongside the proprietary AI agent, "Mason," to streamline maintenance workflows, troubleshoot resident issues, and ensure fast, accurate work order execution. You will act as the human-in-the-loop: monitoring Mason's automated decisions, refining prompts to optimize its performance, and taking over complex problem-solving or escalations.

This is a high-volume, public-facing role requiring sharp critical thinking, clear English communication, and familiarity with AI-driven operations.

Key Responsibilities

AI Oversight & Prompt Engineering

• Monitor AI Workflows: Audit work orders processed by "Mason" (AI Agent) in real time to verify troubleshooting accuracy and execution.
• Inject Reasoning & Instructions: Intervene when edge cases arise, providing structured inputs and instructions for Mason to execute complex tasks.
• Prompt Optimization: Draft, test, and refine prompts to improve Mason’s context comprehension, response quality, and operational efficiency.

Work Order & Maintenance Management

• High-Volume Coordination: Track and manage the lifecycle of 200+ work orders per month from initial report to completion and sign-off.
• Troubleshooting & Problem-Solving: Independently evaluate res