Operations & Project Administrator - IT industry

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.

Key Responsibilities

Internal Operations & Delivery

• Own and progress internal projects that improve how we operate as a business.
• Act as an extension of the Project Manager / Operations function.
• Ensure work streams always have a clear next action, owner, and timeline.
• Identify blockers early and drive resolution.

Ticket & Workflow Management

• Oversee ticket queues and ensure tickets are actively progressing.
• Chase updates, escalate where required, and prevent stagnation.
• Ensure priority issues and uptime-related escalations are handled promptly.
• Maintain clarity between support work, project work, and internal initiatives.