Senior Programmatic Operations Lead

Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time

Role Purpose

Lead the dedicated programmatic delivery function and serve as the senior execution authority across the campaign portfolio. The role owns campaign architecture, complex optimisation, QA governance, troubleshooting, escalation, supply/PMP oversight, and coaching of junior operators.

Requirements

Key Responsibilities

• Architect complex programmatic campaign structures across multiple DSPs and channels.
• Oversee campaign execution, pacing, optimisation, inventory quality, and troubleshooting.
• Own QA standards and approve complex or high-risk campaigns before launch.
• Provide senior-level troubleshooting and diagnose delivery issues beyond basic pacing problems.
• Guide PMP and deal activation, supply troubleshooting, and inventory quality management.
• Coach Programmatic Campaign Operations Specialists and establish repeatable SOPs and operating standards.
• Partner with the Client Account Manager on technical client issues.
• Join client or agency calls when senior programmatic expertise is required.
• Work with Data Engineering and Dashboard teams to ensure campaign structures and reporting definitions remain aligned.
• Identify