Customer Advocate
Not a salesperson. Something better.
We're looking for Customer Advocates to build a career at Vision Ford Lincoln — customer-facing experience preferred, but heart matters more than résumé. Whether it's walking a customer through their new truck's technology or getting involved in the community, our Customer Advocates are leading the charge in bringing happiness back to the car-buying process.
Schedule: Full-time. This role requires an 8-hour shift within store hours — Monday–Friday 8:00 AM–6:00 PM and Saturday 9:00 AM–1:00 PM — with rotating days off per week.
Pay: $20.00–$22.00 per hour, with growth opportunities based on performance.
About the role
As a Customer Advocate, you are the face of Vision Ford Lincoln, owning the end-to-end customer experience for both walk-in and appointment-based shoppers. You'll deliver a customer-first, low-pressure vehicle buying experience — you never negotiate or handle pricing. Your Sales Manager guides the numbers and the purchase process, so you can focus entirely on the person in front of you.
Customer Advocates run on the Vision H.E.A.R.T. standard: Hear, Empathize, Act, Relate, Trust. You enjoy making real connections, offering honest guidance, and making sure every customer drives away feeling confident, cared for, and excited — like they have a friend in the car business. Because with us, they do.
Key responsibilities
In-Store Customer Experience
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