Creative Lead (Shopify Plus & Digital Experience)

We are looking for a Creative Lead to join our Operations department, working cross-functionally across all delivery pods. This is a senior position responsible for setting and upholding the standard for visual design, user experience and creative delivery across our Shopify practice. You will combine exceptional hands-on design craft with team leadership, commercial awareness and a deep understanding of how successful Shopify experiences are designed, built and maintained.

You will lead the design discipline across all delivery pods, working alongside Project Managers, Development Leads, Frontend Developers, Solutions Consultants and Product Owners. Your remit will span discovery, research, creative direction, prototyping, development handoff, production design assurance and ongoing optimisation.

You will create distinctive brand experiences within the capabilities of Shopify themes, including Dawn, Horizon, premium themes and our proprietary theme. You will own design architecture and partner with Development Leads on technical implementation, ensuring designs map accurately to theme capabilities and agreed component libraries. 

You will establish design systems that are actively used in delivery, implement effective AI-assisted workflows, and help win standalone UX/UI and design engagements. Success means improving design quality, creativity, consistency and speed while protecting client outcomes and project profi