Head of Pharmacy Success

Location: Nashville, TN (hybrid) or Remote

Reports to: COO

Type: Full-time

The Role

VITL’s marketplace only works when the pharmacy side works. The Head of Pharmacy Success owns that side — the 503A and 503B compounding pharmacy network that fills every clinic order. You are accountable for whether an order ships on time, correctly, and from a pharmacy that is licensed, compliant, and priced to win.

The role covers contract enforcement, SLA accountability, ongoing pricing management, billing, formulary, escalations, and pharmacy-facing product. When something breaks, you fix it. This is a senior IC role with a mandate to build the pharmacy-success function — not just run it. We’re open to candidates from marketplace supply-side operations, compounding pharmacy operations, or both. The overlap is where the best candidates live.

What You Own:

Operating

• Pharmacy agreements — own and enforce contracts: SLA commitments, participation terms, and commercial pricing

• Pharmacy onboarding — verify licensure and multi-state authority, confirm USP <