Client Operations Representative

Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.

The Role

As part of the Operations Team, you will play a key role in supporting merchant acquisition and business growth by identifying and qualifying new merchant opportunities, engaging prospective and existing merchants, and driving successful onboarding, activation, and long-term customer growth.

Responsibilities: 

• Conduct market and account research to identify, qualify and prioritise high-potential merchant prospects based on defined targeting criteria and commercial priorities, leveraging approved lead-generation and research tools;
• Initiate prospect outreach, arrange qualified introductory meetings and coordinate lead handovers and follow-up