About Viz.ai

Viz.ai is the leader in building and deploying AI-powered Care Pathways and helping doctors do their work. The Viz Platform is deployed in 2,000 hospitals across the United States and trusted by many of the leading life sciences companies. The platform uniquely combines real-time, multimodal clinical data with deep clinician engagement to detect disease earlier, coordinate care teams, and help ensure patients receive the right treatment faster. Viz.ai was the first company to be awarded CMS reimbursement for AI and is ranked the #1 Healthcare AI Platform by hospitals and health systems in the Black Book Research survey. For more information, visit Viz.ai.

The Role:

The Senior IT Specialist serves as the first line of support for all internal technical issues across the organization. This role is responsible for providing timely, hands-on assistance to employees experiencing hardware, software, networking, and application-related challenges. The specialist will manage service tickets, execute onboarding/offboarding tasks, and collaborate with cross-functional teams to ensure systems are secure, compliant, and optimized for performance. With a strong focus on customer service, the Senior IT Specialist contributes to a reliable and efficient IT environment by anticipating problems, improving support processes, and maintaining i